Frequently Asked Questions
Everything you need to know about your MaxBP performance gear.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping times vary based on location and customs processing.
Do you offer a warranty on MaxBP training equipment?
Yes, we provide a comprehensive one-year limited warranty on all electronic training machines and a 90-day warranty on accessories against manufacturing defects.
What is your return policy for sports gear?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to high-performance pitching machines and electronic equipment.
Can I use external power sources with my pitching machine?
MaxBP machines are designed to work with our proprietary battery packs and AC adapters. Using unauthorized third-party power sources may void your warranty and damage the internal circuitry.
Do you provide bulk discounts for teams and schools?
Absolutely. We offer specialized pricing for athletic programs, schools, and professional organizations purchasing multiple units. Please contact our sales team for a custom quote.
How do I track my delivery?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress.